Shipping policy
At STEM, we aim to deliver your products quickly, safely, and discreetly. Please review our shipping policy to understand how we handle deliveries.
1. Shipping Locations
We currently ship to select regions where psilocybin products are permitted by law. It is your responsibility to ensure that the products you order are legal in your location. We reserve the right to cancel orders that violate regional or national regulations.
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or promotions, processing may take slightly longer. You will receive an email confirmation with tracking information once your order ships.
3. Shipping Methods & Delivery Time
We offer standard and expedited shipping options. Delivery times vary depending on your location:
Standard shipping: 3–7 business days
Expedited shipping: 1–3 business days
Please note: shipping times are estimates and may be affected by external factors such as weather, holidays, or carrier delays.
4. Shipping Fees
Shipping costs are calculated at checkout based on your selected method and location. Occasionally, we offer free shipping promotions, which will be clearly indicated on our website.
5. Discreet Packaging
All orders are packaged discreetly with no mention of psilocybin or mushrooms on the label to ensure your privacy and peace of mind.
6. Tracking Your Order
Once shipped, you will receive a tracking number via email. You can monitor the progress of your package through the carrier’s website.
7. Lost or Damaged Items
If your package is lost, delayed, or arrives damaged, please contact us within 5 days of the expected delivery date. We will work with you and the carrier to resolve the issue. We are not responsible for orders lost due to incorrect shipping information provided by the customer.
8. Contact Us
If you have any questions or concerns about shipping, reach out to us at:
Email: info@stemschocolate.com